VedicAstroIN — Privacy Policy

When you use the VedicAstroIN app and website, we collect the following categories of personal and sensitive data:

• Usage analytics — aggregated, non-identifying measurements of how features are used, so we can improve the product.
• Device & technical data — device model, operating-system version, app version, crash and diagnostic logs, and a push-notification token (only if you allow notifications).
• Learning activity — the courses you enrol in, mock-test attempts and scores, video and lesson progress, and doubts or questions you post.
• Account information — your name, email address, phone number (where provided), and a securely hashed password when you create an account.
• Payment information — we never store your card or bank details. Payments are processed by our payment gateway (Razorpay); we retain only a transaction reference, the amount, and the payment status.

Your data is used strictly to operate and improve the service, specifically:

• To detect and prevent fraud, abuse and policy violations.
• To send you course-related notifications — only after you opt in.
• To process payments and issue invoices and receipts.
• To create, secure and maintain your account.
• To meet our legal, tax and accounting obligations.
• To respond to your support requests and doubts.
• To deliver the courses, live classes, notes and mock tests you have access to.

Your data is never sold. We disclose the minimum necessary data only to the partners that power VedicAstroIN:

• Razorpay — our payment processor, to take payments and issue refunds.
• Firebase Cloud Messaging (Google) — to deliver push notifications — your device token only.
• Cloud infrastructure providers — such as Hetzner and Vercel, acting as data sub-processors under confidentiality agreements.
• Law enforcement or regulators — only where we are legally compelled by a valid order under Indian law.

We share with them only what each one strictly needs, and nothing more.

Your data is retained while your account is active. You may delete your account whenever you wish — either through the in-app “Delete my account” control or by writing to support@igniterapp.com. Once requested, we erase your personal data within 30 days, apart from records we must keep for legal, tax or accounting purposes (usually up to 7 years).

We protect your data with industry-standard safeguards: bcrypt-hashed passwords, TLS 1.2+ encryption for all data in transit, and encrypted database backups. Our team performs routine security reviews and applies critical patches within 72 hours of disclosure.

You are entitled to the following rights over your personal data:

• Correct information that is inaccurate or out of date.
• Access a copy of the personal data we hold about you.
• Nominate another person to exercise these rights on your behalf, as provided under the DPDP Act.
• Withdraw consent for any non-essential processing at any time.
• Delete your data, subject to legal retention requirements.

Contact support@igniterapp.com to act on any of the above, and we will get back to you as the law requires.

This app is meant for people aged 13 and above. If you are a minor (under 18), a parent or legal guardian must approve your use of the app and any payments. We never knowingly collect personal data from children under 13.

Should we materially change our data practices, we will post an in-app notice and refresh the “Last updated” date shown above. By continuing to use VedicAstroIN after the update, you agree to the new policy.

Have a question, complaint or grievance about your privacy? Email us at support@igniterapp.com. We aim to acknowledge every grievance promptly and resolve it within the timelines set by the DPDP Act.